Baggage information

For safety and security reasons, the carrier may request passengers to permit a search of their person and baggage, and may search the passengers’ baggage in their absence if they are not available for such permission to be sought, for the purpose of determining whether they are in possession of, or whether their baggage contains any prohibited or limited items. If passengers are unwilling to comply with such a request, the carrier may refuse to carry them or their baggage. In such case, the carrier will not accept liability for the carriage of passengers and their baggage, except by refunding the ticket(s), applying the carrier’s current regulations.

Cabin baggage:

1. General conditions
Each passenger can carry onboard a free baggage allowance : two pieces for Business class passenger and one piece for Economy class passenger. Each piece has a maximum weight of 7kg and the sum of three dimensions shall not exceed 115 cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches). Cambodia Angkor Air may refuse to carry unchecked baggage and may require the passenger to check his baggage in case it exceeds the quantity, weight and dimensions as specified above.
In general, Cambodia Angkor Air adopts the international standard hand baggage policy. Individual carriers may, however, apply a different hand baggage allowance. If your journey involves a connection to other carrier(s), you are advised to check with these carriers for details of their policies and ensure compliance.

2. Additional items could be carried on board
In addition to free baggage allowance, each passenger may carry, without additional charges, the following personal objects for use during embarking, disembarking or onboard, provided that such objects are retained by passenger’s custody:
• A handbag, pocket book or lady’s purse, i.e., which is appropriate to normal traveling dress
and is not used as a container for the transportation of articles which would otherwise be
regarded as baggage;
• An overcoat, wrap or blanket;
• An umbrella or walking stick (except one with metal-filled sharp pointed end)
• A laptop computer, a small camera and/or a binoculars;
• A reasonable amount of reading materials for in-flight reading only;
• Infant’s food for consumption in flight;
• Infant’s carrying basket or bassinet;
• A fully collapsible wheel chair.
• A pair of crutches and/or braces or other prosthetic device for the passenger’s use.

Checked baggage:

Checked Baggage Allowance per passenger 20 kg for economy class and 30kg for business class.

Exceed baggage:

Weight System
Excess baggage shall be charged as follows:

– Domestic within Cambodia

Flight/Sector                                                Rate (including VAT)
Between REP and PNH                              2.2USD/Kg
Between KOS and PNH/REP                   2.2USD/Kg

– International

Zone 1: Cambodia, Vietnam, Laos, Myanmar, Thailand
Zone 2: TC3 (except Zone 1)

From/To                                  Zone 1                                  Zone 2
Zone 1                                      5USD/Kg                         10USD/Kg
Zone 2                                   10USD/Kg                         20USD/Kg

Restricted Items 

The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted
as carry-on luggage:

• All knives, including hunting knives and others;
• Swords;
• Bludgeons, blackjacks, billy clubs or similar instruments;
• Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.

If any of these items are found in your carry-on luggage, they will be confiscated by security, and not returned to you. Cambodia Angkor Air will not assume any responsibility for confiscated items. The above dangerous objects are only acceptable to carry as checked baggage.

Firearms and cartridges belonging to ordinary passengers and approved by government authority for carriage and those officials who have been assigned to travel on duty, such as a law-enforcement officers delivering criminals should be carried in the checked baggage. These passengers are required to surrender such arms and cartridges to the airlines prior to boarding for handling in accordance with air transport regulations.

Mishandled baggage:

1. Pilfered/damaged baggage

Upon the receipt of the baggage, passenger must inform immediately any irregularities (pilferage, damage, delay) at the baggage claim (Lost and Found counter) for Cambodia Angkor Air ‘s staff to open a property irregular report (PIR).

Receipt by the passenger without complaint is the prima facie evidence that the baggage has been delivered in good condition and in accordance with the document of carriage.

In the case of damage / Pilferage, the person entitled to the delivery must complain to the carrier, at the latest, within seven (7) days (basing on the seal of post office if any) from the date of receipt.

Every complaint must be made in writing and dispatched within the time-limits mentioned above. Any complains failing to arrive within the time-limits and not in writing form shall not be considered to process.

2. Delayed/lost baggage

In the event that you arrive at the destination without your checked baggage, please be assured that we will do everything possible to assist you. We apologize for the mishandling of your baggage and will do our best to trace your baggage and deliver it to you as soon as possible.

Your baggage details have been entered into our worldwide computerized baggage tracing system.

In the case of delay, the person entitled to the delivery must complain to the carrier, at the latest, within twenty one (21) days (basing on the seal of post office if any) from the date the baggage has been placed at his disposal.

In the case of lost baggage, the person entitled to the delivery must complain to the carrier, at the latest, within twenty one (21) days (basing on the seal of post office if any) from the date the baggage should have been received by the passengers.

Every complaint must be made in writing and dispatched within the time-limits mentioned above. Any complains failing to arrive within the time-limits and not in writing form shall not be considered to process.

3. Baggage Delivery

We will advise you as soon as your baggage is located and will deliver it to the address you specified, subject to local Customs
regulations. Alternatively, you may collect your baggage at the airport.

4. Baggage liability

For flights where Warsaw Convention 1929 amended by Protocol Hagues 1955 applies:

• The limits of Cambodia Angkor Air’s liability for checked baggage is USD 20 per kg (or other currency equivalent)
• Limits of Cambodia Angkor Air’s liability for cabin baggage does not exceed USD 400 per passenger (or local currency equivalent)

For European routings (flight to or from an European Union (EU) country – where EC Regulation 785/2004 dated 21/4/2004 applies)

• Limits of Cambodia Angkor Air’s liability for damage of baggage (including cabin baggage, belongings, checked baggage) is not exceeding 1000SDR/ passenger (or local currency equivalent)
• In case of both cabin baggage and check baggage of a passenger are damaged for various reasons, compensation is made according to the actual damage but not exceeding the limits of Cambodia Angkor Air’s liability for that passenger (SDR 1000 or local currency equivalent)

This regulation does not apply for value-declared baggage.

Limits of Cambodia Angkor Air’s liability for baggage requiring a seat in the cabin (CBBG) does not exceed the limits of Cambodia Angkor Air’s liability for checked baggage.

 

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